Filing a Claim
A. All claims on air shipments (except concealed loss/damage) must be received in writing by ENCOUNTER LOGISTICS, LLC within 7 days after ENCOUNTER LOGISTICS, LLC has delivered the shipment. Notice of concealed loss/damage must be received in writing by ENCOUNTER LOGISTICS, LLC within fourteen (14) days after delivery. Legal action to enforce a claim must be brought within one (1) year after the claim has been denied in writing by ENCOUNTER LOGISTICS, LLC, in whole or in part.

B. Notification of potential claims on ground shipments (except concealed loss/damage) must be received by ENCOUNTER LOGISTICS, LLC within seven (7) days of the date of delivery or, in the event of total loss of the shipment, the date the shipment should have been delivered. Notice of concealed loss/damage must be received in writing by ENCOUNTER LOGISTICS, LLC within fourteen (14) days after delivery. All claims must be received in writing by ENCOUNTER LOGISTICS, LLC within six (6) months of the date the shipment did or should have delivered. Any civil action on a claim must be brought within one (1) year after the claim has been denied in writing by ENCOUNTER LOGISTICS, LLC, in whole or in part.

NOTE: The expiration of these time periods shall be complete and absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.

Concealed Damage Loss
If the consignee accepts the shipment without noting any damage on the delivery record, the Forwarder will assume the package was delivered in good condition. For the claim to be processed, the shipping cartons and packaging must be available for inspection.

Instructions on Filing a Claim
Submit all claim requests in writing, click below for the claim form

Claim Form Here

ENCOUNTER LOGISTICS, LLC
Attn: Claims Department
3035 SYMMES RD
HAMILTON, OH 45015

For further assistance concerning the claims filing procedures please contact our customer service department at [email protected]

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Call us at +15138704800 or
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